.Cocoonity online shop Terms and Conditions
The Warriors School (“school”) brought to life by .Cocoonity OÜ is a school for higher learning.
The online shop services are provided by Cocoonity OÜ, registration code 14800537, VAT code EE102531147, legal address Raekoja plats 16, 51004, Tartu, Estonia; e-mail: email@example.com.
These Terms and Conditions are entered into by and between you (“client”) and .Cocoonity OÜ (“organization”, “we" or “us”). The following Terms and Conditions, together with any documents they expressly incorporate by reference (collectively, the “Terms and Conditions”), govern your access to and use of any content, functionality, item, and service offered to clients.
Please read the Terms and Conditions carefully before you make a purchase from the website, app, or from other school representatives. By accessing, using and/or purchasing products, subscribing to newsletters or posting reviews at this website, you are agreeing to these Terms and Conditions without limitation or qualification. If you do not agree, please exit and do not access, use or purchase products at this website.
We reserve the right to and may revise and update these Terms and Conditions at our sole discretion. All changes are effective immediately when we post them. However, any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on .Cocoonity website.
These Terms and Conditions are following the Debt Law Act and other laws of the Republic of Estonia.
We reserve the right to refuse service to anyone for any reason at any time.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the items bought from .Cocoonity App or website, without express written permission by us.
The images of the products in the .Cocoonity web environment have an illustrative meaning.
Purchases and delivery
Orders can be placed in .Cocoonity App or website. Order history and products in the wish basket (products selected as favorites) can be used.
Prices and descriptions for our products are shown next to the product. All prices are given in Euros and include VAT.
The price includes a fee for delivering the goods. The fee for delivering the goods depends on the location of the client and the method of delivery. The delivery fee is displayed to the client when completing the order.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the product.
By placing the order you confirm that you are at least 16 years old.
When placing the order of the service and/or product from our website, you need to select the desired products, undertake to enter the data required to complete the order (surname, first name, contact phone number, contact e-mail address, delivery address, postal code) and pay for the products via the bank card (debit or credit) or on the basis of an advance payment invoice. Payments via bank cards are processed and managed by Stripe.
The contract for the sale of products is deemed to have been concluded (the entry into force of the Contract) upon receipt of the amount to be paid according to the order confirmation to the current account of Cocoonity OÜ. Your order will be canceled if you have not paid the purchase amount within 5 days.
Shipments will be sent out generally within 2 working days but not later than within 14 days from the entry into force of the sales contract.
.Cocoonity does not take responsibility for the order with faulty delivery information. If a client fails to receive the delivery due to faulty delivery information given, .Cocoonity considers the delivery provided. .Cocoonity does not return the amount paid by the customer.
In the event that the order is not delivered on time due to circumstances arising from .Cocoonity, the client will be informed of this using the contact information provided in the order, while agreeing on a new delivery time. If no agreement is reached at a new time, the client has the right to cancel the order, and .Cocoonity will return the cost of the order to the client.
You have the right to cancel the order within 14 calendar days from the delivery of the order. The request to cancel the order must be sent to firstname.lastname@example.org. The .Cocoonity representative will respond to the complaint in written form or in a form that enables written reproduction within 15 days.
To exercise the 14-day right to return, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
14-day cancellation and return right does not apply to custom-made products and digital content that is not transferred to a physical medium (e.g., files downloaded from the internet).
After confirmation from the .Cocoonity representative client can start the return process. The client will receive information about the return address from .Cocoonity representative. The client will pay for the delivery. .Cocoonity will return the money of the purchase without delay but not later than 30 days after receiving the item.
If the delivery is damaged, the client needs to contact the seller immediately and provide proof of the damaged item to email@example.com. After confirmation from the .Cocoonity representative client can start the return process. The client will receive information about the return address from .Cocoonity representative. The client will pay for the delivery. .Cocoonity will return the money of the purchase after receiving the damaged item or will send a new item.
Disputes arising between .Cocoonity and the client are resolved by the parties through negotiations. If no agreement is reached, the client has the right to contact the Consumer Protection and Technical Supervision Agency (Endla 10a, 10122 Tallinn, www.ttja.ee) and the Consumer Disputes Commission (Endla 10A, 10122 Tallinn, https://www.komisjon.ee) for an out-of-court settlement of the dispute or the Harju County Court. In addition, the European Union electronic environment ODR platform (Online Dispute Resolution) is open to all customers for resolving complaints with e-traders at http://ec.europa.eu/odr.
Processing of client personal data
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our online shop.
.Cocoonity OÜ is responsible for the sales price of the product. We do not take responsibility for damages caused by defective products, such as damage to property or information, loss of turnover or profit.
The client is responsible for the provision and maintenance of the software data communication systems of all devices that require use, as well as other expenses caused by the use of the .Cocoonity Online Shop service.
The client is fully responsible for damages to .Cocoonity, other users of the service, or third parties caused by the use of the online shop contrary to these Terms and Conditions and contrary to the law or good practices.
Accepting the Terms & Conditions
Acquaintance with these Terms and Conditions is mandatory for the client.
When placing an order, by ticking "I agree with the .Cocoonity Online Shop Terms and Conditions" in the corresponding window, you agree that you have read the terms and conditions, understand and accept them.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Please note that 14-day cancellation and return right does not apply to custom-made products and digital content that is not transferred to a physical medium (e.g., e-books or other files downloaded from the internet).
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: Raekoja plats 16, Tartu, 51004, Estonia. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.